In addition to all rights and remedies to which you may be entitled under the Australian Competition and Consumer Act 2010 (Cth) or the New Zealand Consumer Guarantees Act (1993) and any other relevant legislation, Hills Home Living or Hydrox Brands Limited warrants the Hills Product to be free from defects in materials or workmanship for the warranty period (see table below) from the date of purchase.
In the event of a claim, you must take the product with proof of purchase and an explanation of the fault to the place of purchase or contact Hills and provide your proof of purchase. All costs associated with the return of the good (and other expenses incurred in claiming under this warranty) are your responsibility. We will, at our option, either repair or replace the product.
Hills’ liability under this warranty is subject to Hills being satisfied that a defect was caused by defective workmanship or materials and was not caused by or substantially contributed to by other factors including (but not limited to) maintenance or repair, adjustments or modifications of the product in a manner not recommended by the manufacturers or any neglect, misuse or excessive use.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
|Premium Range Rotary Hoists (excluding polycore line)||10 year|
|Premium Range Folding Frame Clotheslines (excluding polycore line)||10 years|
|Premium Range Folding Frame Posts Kits||10 year|
|Premium Range Retracting Clotheslines (excluding polycore line)||10 year|
|Free-Standing Range Portable Clotheslines (excluding polycore line)||3 years|
|Everyday Range Rotary Hoists (excluding polycore line)||10 year|
|Everyday Range Folding Frame Clotheslines (excluding polycore line)||10 year|
|Everyday Range Retracting Clotheslines (excluding polycore line)||10 year|
|Heritage Range Fixed Head Hoists (excluding galvanised wire)||10 year|
|Polycore line||1 year|
|Hills Pegs||2 year|
|Ironing Board||3 year|
|Ironing board cover and overlay||1 year|
|Laundry trolley (exclude peg basket)||3 year|
|Laundry trolley peg basket||1 year|
|Garden sprayer||3 year|
|Heavy duty sprayer||2 year|
Play gyms and slides
Hills have appointed Peppertown, a company with 40 years history in the play equipment market, as the exclusive provider of warranty services and spare parts for the Hills Play Time Equipment Range. For all spare parts and warranty claims, contact Peppertown directly:
1908 Sandgate Road
Virginia, Queensland 4014
Phone: 07 3865 5511
1300 300 564