In addition to other rights and remedies that may be available under any applicable law, Cyclone Tools Pty Ltd warrants to the purchaser of the product (customer) that this product will be free from defects in workmanship and materials for the warranty period (see table below) from the date of purchase of the product. If a defect in material or workmanship becomes evident during that period, Cyclone Tools Pty Ltd will, at its option, either:
- replace the product; or
- refund to the customer the purchase price paid by the customer for the product.
In the event of such a defect, the product should be returned to the place of purchase of the product by the customer, together with proof of purchase, for replacement or refund. Any handling and transportation (and other expenses incurred in claiming under this warranty) are not covered by this warranty and will be borne by the customer, not Cyclone Tools Pty Ltd.
The obligation of Cyclone Tools Pty Ltd under this warranty is limited to the circumstances set out above and is subject to:
- the product not having been altered, tampered with or otherwise dealt with by any person in a manner other than as intended in respect of the relevant product; and
- the product not having been used or applied in a manner that is contrary to customary usage or application of the relevant product or contrary to any stated instructions or specification of Cyclone Tools Pty Ltd (or its related bodies corporate).
For products purchased in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For products purchased in New Zealand:
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act. Cyclone Tools Pty Ltd will comply with our obligations to you under the Consumer Guarantees Act.
Cyclone Tools Pty Ltd
ABN 89 169 427 061
Level 1, 660 Doncaster Road,
Doncaster Vic 3108
Phone (AUS): 1300 300 564
Phone (NZ): 0800 021 027
|Premium Range Rotary Hoists (excluding polycore line)||10 year|
|Premium Range Folding Frame Clotheslines (excluding polycore line)||10 years|
|Premium Range Folding Frame Posts Kits||10 year|
|Premium Range Retracting Clotheslines (excluding polycore line)||10 year|
|Free-Standing Range Portable Clotheslines (excluding polycore line)||3 years|
|Everyday Range Rotary Hoists (excluding polycore line)||10 year|
|Everyday Range Folding Frame Clotheslines (excluding polycore line)||10 year|
|Everyday Range Retracting Clotheslines (excluding polycore line)||10 year|
|Heritage Range Fixed Head Hoists (excluding galvanised wire)||10 year|
|Polycore line||1 year|
|Hills Pegs||2 year|
|Ironing Board||3 year|
|Ironing board cover and overlay||1 year|
|Laundry trolley (exclude peg basket)||3 year|
|Laundry trolley peg basket||1 year|
|Garden sprayer||3 year|
|Heavy duty sprayer||2 year|
Play gyms and slides
Hills have appointed Peppertown, a company with 40 years history in the play equipment market, as the exclusive provider of warranty services and spare parts for the Hills Play Time Equipment Range. For all spare parts and warranty claims, contact Peppertown directly:
1908 Sandgate Road
Virginia, Queensland 4014
Phone: 07 3865 5511