Hills Warranty

In addition to all rights and remedies to which you may be entitled under the Australian Competition and Consumer Act 2010 (Cth) or the New Zealand Consumer Guarantees Act (1993) and any other relevant legislation, Hills Home Living or Hydrox Brands Limited warrants the Hills Product to be free from defects in materials or workmanship for the warranty period (see table below) from the date of purchase.

 

In the event of a claim, you must take the product with proof of purchase and an explanation of the fault to the place of purchase or contact Hills and provide your proof of purchase.  All costs associated with the return of the good (and other expenses incurred in claiming under this warranty) are your responsibility. We will, at our option, either repair or replace the product.

 

Hills’ liability under this warranty is subject to Hills being satisfied that a defect was caused by defective workmanship or materials and was not caused by or substantially contributed to by other factors including (but not limited to) maintenance or repair, adjustments or modifications of the product in a manner not recommended by the manufacturers or any neglect, misuse or excessive use.

 

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Clotheslines

Product Warranty Period
Premium Range Rotary Hoists (excluding polycore line) 10 year
Premium Range Folding Frame Clotheslines (excluding polycore line) 10 years
Premium Range Folding Frame Posts Kits 10 year
Premium Range Retracting Clotheslines (excluding polycore line) 10 year
Free-Standing Range Portable Clotheslines (excluding polycore line) 3 years
Everyday Range Rotary Hoists (excluding polycore line) 10 year
Everyday Range Folding Frame Clotheslines (excluding polycore line) 10 year
Everyday Range Retracting Clotheslines (excluding polycore line) 10 year
Heritage Range Fixed Head Hoists (excluding galvanised wire) 10 year
Polycore line 1 year
Hills Pegs 2 year

 

Laundry products

Product Warranty Period
Ironing Board 3 year
Ironing board cover and overlay 1 year
Airers 3 year
Laundry trolley (exclude peg basket) 3 year
Laundry trolley peg basket 1 year

 

Sprayers

Product Warranty Period
Garden sprayer 3 year
Heavy duty sprayer 2 year

Play gyms and slides

Hills have appointed Peppertown, a company with 40 years history in the play equipment market, as the exclusive provider of warranty services and spare parts for the Hills Play Time Equipment Range. For all spare parts and warranty claims, contact Peppertown directly:

Peppertown
1908 Sandgate Road
Virginia, Queensland 4014
Email: sales@peppertown.com.au
Phone: 07 3865 5511

 

Hills contacts

Australia

1300 300 564

hhl.enquiries@amesau.com

 

New Zealand

hhl.enquiries@amesau.com