You can buy a Hills Home product from the following retail partners either in store or on-line: Mitre 10, Stratco, Home Timber & Hardware, Major Independent Hardware Retailers, Bing Lee, Lifestyle Clotheslines and our listed clothes line specialists.
You can utilise the self service section of our web site to identify your part and see if we have it available as a spare part. If it is available you can order it through our online store. Please click this link to see our spare parts.
Our Spare Parts are available through our on-line Hills Parts store or at our listed Clothes Line Installers.
No, We do not offer pick-up of our spare parts in store.
You can visit the spare part page where all of the available spare parts are listed online.
No, we are manufacturer and don’t sell to the public, please contact our retailer partners for stock and price.
No, all of the Hills Clearance Centres closed in March 2013.
No, all of swing sets and spare parts (including warranties) are now serviced by www.peppertown.com.au
The postage varies by product weight and region and calculated through the online shopping checkout.
Yes, please refer to the product specification page.
A proof of purchase (a copy of your purchase receipt or builder’s certificate) is mandatory for claims under our warranty policy. When completing our online warranty enquiry please upload your proof of purchase, a photo of the area in question and one of complete product for the team to review.
Yes, you can find a list of authorised Hills Installers in your region at the following link.
Please be aware installers are independent contractors who are liable for their own work standards, we cannot comment or take sides in a dispute between them.
It will fit if the product was installed after 1986. For products purchased and installed between 1975 to 1985 (which had a green metal handle casing) it will not fit.
It will fit if it was made since 1986. It won’t fit the older one made 1975 to 1985 had a green metal gear casing with 8 bolts and metal socket.
Our products come ready for masonry wall installation and can be assembled to our post kit options. For installation onto a timber frame or cladded wall we recommend speaking to you hardware store or one of our listed installers.